FAQs

WHEN WILL I RECEIVE MY ORDER?

Orders are processed Monday-Friday, excluding weekends and major holidays, and are shipped within 1-2 business days. Once your order has been shipped you will receive an email with your tracking information.

CAN I CANCEL MY ORDER?

Cancellation requests are not guaranteed. During peak periods and on orders placed over the weekend, cancellations may not be possible.

HOW DO I KNOW MY ORDER IS CONFIRMED?

An order confirmation will be sent via email

WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?

Our team is available Monday-Friday, 8AM-5PM excluding weekends and major holidays. Please allow 24-72 business hours for a response. Response times may be delayed during peak periods

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested but are not guaranteed. We strongly recommend double-checking your information before submitting your order. By completing your purchase, you agree to our Terms of Use.

MY ORDER HAS BEEN CANCELED, HOW LONG DOES IT TAKE FOR THE REFUND TO PROCESS?

Please allow 48-72 business hours for processing. Refunds are issued on business days only.